•To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Limited, as well as doing necessary supplement and completion according to the actual situation of the property.
•Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.
•Appropriately arrange normal work and rest schedule for guest service staff.
•Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.
•Maintain the good communication and coordination with all hotel partners.
•Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
•Ensure compliance with Ascott and related policies, procedures and standards.
•Be a property manager on duty on a regular basis.
•Periodical training to all department staff
•In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
•Any other tasks assigned by supervisor.
•Degree or above, major in hotel management, tourism or graduate in language related disciplines;
•More than 3 years work experience in reception department of serviced apartment/star hotels; •Good communication skills, good English / Japanese / Korean capabilities;
•Good grooming, familiar with workflow of reception;
•Good communication skill, able to work under pressure.